ISMARTGATE FAQ'S
How could we help?
ISMARTGATE FAQ'S
How could we help?
Popular Topics
To disconnect the iSmartgate from Alexa, please follow these instructions:
1. Open the Alexa app and select More.
2. Select Skills & Games.
3. Scroll down and select Your Skills.
4. Select the iSmartgate skill.
5. Select Disable Skill.
6. Select Disable, and your iSmartgate will now disconnect from Alexa.
Please note that the “iSmartgate skill” is only available in the following languages: Italian (IT), German (DE), English (US), Spanish (ES), Spanish (US), French (FR), English (UK).
In case you have an Amazon account in a different Language/Region to one of the languages mentioned above, then you will need IFTTT to link the iSmartgate to Alexa.
Here are the instructions on how to connect the iSmartgate to Alexa with the skill:
1. Open the Alexa app and select More.
2. Select Skills & Games.
3. Search for the “iSmartgate” skill.
4. Select the skill, then tap Enable to use.
5. Enter the UDI (Unique Device Identifier), found here.
6. Enter the Username
7. Enter the Password
8. Select Authorize
Please make sure that for the username, you enter “admin”, and NOT your name or email address.
9. The iSmartgate is now linked to Alexa. To view it, select Devices > All devices.
10. From this section, you can select it and edit the settings.
To create a new user please follow the instructions below:
Please note that only the admin will be able to create or modify users.
- Access your Ismartgate device through your phone or computer.
- Access the User configuration through the icon on the right corner of the screen.
- Select the option Add User
- Setup the user with the information required.
- The Google Home code is the one required in case you want to operate your door through Google Home or Assistant.
It is required even if it will not be used. It can always be changed from the Users page and changing the configuration for the specific user.
- Restrict the access this user will have to your device.
- Select when will this user be able to access your door.
Restricted access lets you select the days of the week and the time range.
- Select how the users will access your door.
With access through Wi-Fi only, they will need to have access to your network. But they will NOT be able to open or close the door remotely from anywhere in the world as opposite to access through remote access.
- Select the option Create once you have the user configured as you wanted
The ismartgate does not require any additional hardware, software or any subscription fee to be connected to your Smart Home.
The ismartgate connects to your Smart Home. Free.
NO HIDDEN FEES OR ADDITIONAL HARDWARE REQUIRED.
 | Main Competitor | |
| Apple HomeKit | $0 | + $99 Bridge Hardware |
| Google Assistant | $0 | $1/month or $10/year |
| Amazon Alexa* | $0 | No compatible |
| Samsung SmartThings | $0 | No compatible |
| IFTTT | $0 | $1/month or $10/year |
If you have a sensor but is not working, it can be cause by different issues:
- The ID of the sensor is wrong, please see here the instructions to change the ID of the sensor in the doors configuration.
- The battery of the sensor has run out, please see here the instructions to change the batteries of the sensor.
- The sensor needs to be less than 10 meters away from the ismartgate, in direct sight without any obstacles (like a brick wall or a metal door). Please try taking out the sensor and moving closer to the ismartgate. Can you see a status change in the app?
Move the sensor just like the door would.
The ismartgate's status light will blink faster each time it detects the sensor. In case this does not happen please send an email to support@ismartgate.com.
- The sensor is not correctly placed, see the placement of the sensor depending on which type of door you have:
- For GARAGE doors:
- For GATES:
The ismartgate can be powered up with a Solar panel with a battery, with a battery, or directly from your Gate.
But for that it is necessary a converter like this one:
- USA: DC/DC converter.
- Europe: DC/DC converter.
- Australia (Pacific): DC/DC converter.
The instructions to connect this converter to the ismartgate are below:
If you require an extension wire for the power cord here is an example of what you would need.
If instead, you require extension wire for the door connections and /or the wired sensor connections:
- USA: Extension wire.
- Europe: Extension wire.
- Australia (Pacific): Extension wire.
In case you do not know the connections from your opener to power up the device please do not hesitate to contact us at support@ismartgate.com and send us the manual of your opener, or the brand and model so we can find it online.
If you want to change the ID of your ismartgate wireless sensors please follow the instructions below:
- Open your ismartgate app
- Go to Settings
- Select the option Doors
- Scroll down in this page to see the sensor configured.
- Check the ID in the sticker of your sensor and introduce it here.
- Scroll down and press update.
In case you have any issues or questions please do not hesitate to contact us at support@ismartgate.com
The ismartgate does not require any subscription to open /close your door, use IFTTT, Alexa, Google Home, Homekit, or receive notifications along with many other functionalities.
The only subscriptions available (optional plugins) are associated with Users and Video:
- The Video plugin is required if you want to add a camera to see your garage or gate with the ismartgate app. It is 29,95 USD and it is valid for 3 years. It can be purchased here.
- The ismartgate has a free user plugin for 10 users. In case you require more than 10 users there are two user plugin options:
In case of any further questions please do not hesitate to contact us at support@ismartgate.com
To change the batteries of the ismartgate wireless sensors see the instructions below:
In case you have the Wireless Magnetic sensor
- Open the sensor by unscrewing the 4 screws that it has at the back
- Take out the batteries and introduce 2 new ones. LR1/Type-N 1.5V Batteries
In case you have the Wireless Tilt sensor
- Open the sensor by unscrewing the 4 screws that it has at the back
- Take out the batteries and introduce 2 new ones. LR1/Type-N 1.5V Batteries
If you do not know how to place the sensor on your door please follow the instructions here for Gates and Garage doors.
Please do not hesitate to contact us at support@ismartgate.com in case of any issues or questions.
From the same ismartgate app you can control all the devices you want. In case you have one device configured in your app you can configure a new one or add it directly if it is already configured.
See the instructions below:
- Open your ismartgate App
- Access the Devices option.
- If you want to configure the device as new select the option Install new ismartgate and follow the setup instructions.
- In case you want to add a new device already configured then please select the option Join Existing ismartgate.
- Select the icon next to the UDI to search the devices. Please make sure your phone is connected to the same network as the device you are looking for.
- Then choose the device you want to add to your app. Please make sure that your phone is connected to the same network as the device.
- To change between them you only need to select the name of the device at the top of the screen.
In case you have any issues or questions, please do not hesitate to contact us at support@ismartgate.com
It is possible to receive this notifications from the sensors:
- Temperature notifications: if the temperature rises or drops to a specific temperature.
- Status notifications: if the door is open / closed and left open 10 minutes later + 10 minutes each time. For example: the first notification would arrive 10 minutes after the door was left open, the next 20 minutes later and increasing.
- Battery status of the sensor.
To manage this notifications please follow the instructions below.
- Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it through a computer, the instructions are here.
- Access the device configuration through the icon on the right corner of the screen.
- Scroll down the configuration page to go to the option: Alerts.
- Search the phone you want the notifications to be received on, and select the notifications you want to receive.
- In the same page, scroll down to find the sensor notifications configuration in which you will be able to enable and configure the temperature notifications, along with the battery low notification.
- you can set alerts that will let you know if the temperature is lower than the lower limit threshold you decide.
- Or higher than the high limit threshold.
Some doors require the push button to be pressed for longer in order to open or close. With the ismartgate you can define the time you want the connection to be stablished, from 1 second to 40 seconds.
Please follow the instructions below to personalise the time you want the connection to be closed:
- Open your ismartgate App.
- Access the configuration of your ismartgate device
- Select the option Doors.
- Select the option Advanced
- Then choose the time (in seconds) you want the connection to be closed
In case that did not work and your door still does not open or close, please send us an email to support@ismartgate.com with the brand, model of your door and a picture of the wall button (push button).
The ismartgate does not allow the door to be hold open, nevertheless, you can define the time the connection is closed. That means you define the time in which the push button would be pushed.
Please follow the instructions below:
- Open your ismartgate App.
- Access the configuration of your ismartgate device
- Select the option Doors.
- Select the option Advanced
- Then choose the time (in seconds) you want the connection to be closed (push button to be pushed)
To Add an account to the ismartgate App, the device needs to be configured.
In case it is not configured, please follow the instructions here.
- Open your ismartgate App
- Select the option No, Thanks.
- Select the option Join Existing Ismartgate.
- In case you are connected to the same network as the ismartgate, select the icon on the left of UDI. Otherwise enter the UDI of the device, to know the UDI find the instructions here.
- Enter your username
- Enter your password.
- Press Done.
To know the IP address or the UDI of your device open your App or access it through a computer:
In case you do not know how to access your device through a computer, please follow the instructions here.
- Open your ismartgate App
- Go to Settings
- Select the Device option
- Find the UDI and the remote address in red
- And the IP in green
Unfortunately, the ismartgate is not waterproof.
But you can place it inside your Gate's Control Box, or inside a waterproof case like this one:
- USA: waterproof case.
- Europe: waterproof case.
- Australia (Pacific): waterproof case.
The plugins can not be transferred from one device to another.
But in case you had a Gogogate2 with a valid plugin and now you want to use it on your ismartgate device, or even from one ismartgate to another. Please send the UDI of the device holding the active plugin and we will check the time left and send a new activation code valid for the time remaining you had.
Please send us the UDI to support@ismartgate.com
And then activate the plugin with the instructions here for the user plugins, and for the video plugins.
When you purchase a plugin, the activation code will be sent via email, but sometimes this emails get blocked by spam filters. First please check your spam folder.
For us to be able to find the activation code we would need the Reference from your purchase. This Reference is approximately 9 letters and when you purchase on our shop this number will be the unique identifier of your purchase.
Please send us an email to support@ismartgate.com with this Reference ID and we will send the activation code for your plugin.
If you forgot your password please follow the instructions below, from a computer, to be able to change it:
- Access your device and try to enter a password.
- Click on the message that says I forgot my password.
- Enter your username, the Administrator name is admin
- An email will be sent to the email associated to the specific username you entered in the last step.
- Please follow the instructions on the email to restore your password
To see this two devices compared please head to this page.
Please select the region you are searching this information from:
The Audio-Visual alarm is created to comply with the UL325 security standard in the US. In case you want to disable this alert the security of your door is under your responsibility.
In case you still want to disable it here are the instructions:
- Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
- Access the device configuration through the icon on the right corner of the screen
- Go to the option: SOUND
- Please disable the alarm.
Please NOTE that this option is only available on the ismartgate PRO.
It is possible to delete all events created by the opening and closing of the door, to do that, please follow the instructions below:
- Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it through a computer, the instructions are here.
- Access the device configuration through the icon on the right corner of the screen.
- Go to the option: Door Events.
- Select the date from which you want to delete the events.
- And select the option Clear Calendar to erase all events from the device.
Please NOTE this option will erase all events from the whole calendar, Except the ones with a video marked as Save.
It is possible to change the name of your device. To do that, please follow the instructions here:
- Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
- Access the device configuration through the icon on the right corner of the screen
- Go to the option: DEVICE
- Under the option ismartgate Identifier, please change the name to the one you want and press UPDATE
There are two ways to access your ismartgate device through a computer browser:
- Using the IP that your router has given the ismartgate device.
- Through the remote address, you can use your UDI to access via the URL: UDI.isgaccess.com. Please find the UDI of your device here:
- Open your ismartgate App
- Go to Settings
- Select the Device option
- Find the UDI and the remote address in red
- And the IP in green
After finding that information you will be able to access your device with your remote address or the IP (the IP only if you are connected to the exact same network as the device, a 2.4GHz network)
Unfortunately, the sensors will not work if you do not have an ismartgate device.
The wireless sensor from the Gogogate2 is not compatible with the ismartgate LITE and the ismartgate PRO. As it uses a different frequency to transmit the information.
But please note that the new wireless sensors are improved for the association with IFTTT, Alexa, Google Home and Homekit. As they detect the door opening, instead of the door opened (fully horizontal position) and closed (fully vertical position) only. They detect the vibrations of the door opening, therefore they can make the detection for IFTTT triggers more reliable.
The wired sensor is ONLY compatible with the ismartgate PRO:
Here are the connections for door 1:
Here are the connections for door 2:
Here are the connections for door 3:
Video & Cameras
First, make sure that the camera is properly reset.
Press the Reset button at the back until the camera says: Ready for Wi-Fi configuration.
Please do not confuse with: WPS activated
Connect the Ethernet cable directly to the camera and to the router, or the extender power line adapter (Ethernet via power line).
In case you want to connect the Camera to the Wi-Fi with your ismartgate CAM App, please scroll down for the instructions.
To connect your camera to the Wi-Fi with your Computer please use the instructions below:
First of all, please download the program from here:
Make sure that the computer is connected to the same network as the camera.
- Please login into the VMS program once it is downloaded.
The default Login is admin and the password in blank.
- Please go to the option to add a new device.
- If the camera does not appear in the list, please use the option Search.
- If the camera is not configured yet, only connected through Ethernet. the User and password will be admin and blank (no characters).
- If the camera is already configured, then select enter the Username and password associated.
Please make sure it does not use any special characters or symbols.
- Go to the device List and right-click on the camera.
- Select the option Device Settings.
- Select the option Network in the left Menu.
- Select the option Wireless
- Select the option Scan and look for the network you want to connect the camera to.
Wi-Fi configuration from the iSmartGate Camera App
Open the ismartgate Cam App and enter your username (email) and password. In case you do not have an account, please create one.
Once you have accessed the app, select the option ADD CAMERA.
Select Next
Choose the option Alternate Setup.
Choose the option to select the cameras already connected to your Network. Make sure your phone is connected to the SAME network as the Camera.
Select the camera you want to add.
Wait until the camera is correctly added to your account.
Your camera is successfully added to your account.
Select the camera to continue Setup.
Choose a username and password for the camera.
Please do not use any special characters or symbols in case you want to add it to an ismartgate device.
Go to the Camera Settings with the icon on the top-right of the screen.
Select the option Network.
Choose the network you want to connect the camera to.
Please leave the camera still connected to Ethernet for several minutes before unplugging the cord, for the camera to connect correctly to the Wi-Fi.
Please make sure that the network in which the camera is connected is the same as the ismartgate, in case you want to see the camera feed from the ismartgate app. The instructions to connect them are here.
First, make sure that the camera is properly reset.
Press the Reset button on one of the wires connected for at least 30 seconds.
Connect the Ethernet cable directly to the camera and to the router, or the extender power line adapter (Ethernet via power line).
Please make sure that the green light is steady and the orange light is blinking:
In case you want to connect the Camera to the Wi-Fi with your ismartgate CAM App, please scroll down for the instructions.
To connect your camera to the Wi-Fi with your Computer please use the instructions below:
First of all, please download the program from here:
Make sure that the computer is connected to the same network as the camera.
- Please login into the VMS program once it is downloaded.
The default Login is admin and the password in blank.
- Please go to the option to add a new device.
- If the camera does not appear in the list, please use the option Search.
- If the camera is not configured yet, only connected through Ethernet. the User and password will be admin and blank (no characters).
- If the camera is already configured, then select enter the Username and password associated.
Please make sure it does not use any special characters or symbols.
- Go to the device List and right-click on the camera.
- Select the option Device Settings.
- Select the option Network in the left Menu.
- Select the option Wireless
- Select the option Scan and look for the network you want to connect the camera to.
Wi-Fi configuration from the iSmartGate Camera App
Open the ismartgate Cam App and enter your username (email) and password. In case you do not have an account, please create one.
Once you have accessed the app, select the option ADD CAMERA.
Select Next
Choose the option Alternate Setup.
Choose the option to select the cameras already connected to your Network. Make sure your phone is connected to the SAME network as the Camera.
Select the camera you want to add.
Wait until the camera is correctly added to your account.
Your camera is successfully added to your account.
Select the camera to continue Setup.
Choose a username and password for the camera.
Please do not use any special characters or symbols in case you want to add it to an ismartgate device.
Go to the Camera Settings with the icon on the top-right of the screen.
Select the option Network.
Choose the network you want to connect the camera to.
Please leave the camera still connected to Ethernet for several minutes before unplugging the cord, for the camera to connect correctly to the Wi-Fi.
Please make sure that the network in which the camera is connected is the same as the ismartgate, in case you want to see the camera feed from the ismartgate app. The instructions to connect them are here.
- Open your ismartgate App.
- Go to the ismartgate Settings
- Select the option Video
- Select the option to toggle the drop down menu with all the camera brands.
- Select your camera.
- Enter the URL you transformed into public mode.
In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.
To configure your camera, please follow the instructions below:
Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
- Open your ismartgate App.
- Go to the ismartgate Settings
- Select the option Video
- Select the option to toggle the drop down menu with all the camera brands.
- Select your camera.
- Enter the IP of your camera.
- Enter the Username of your CAMERA, not the ismartgate device.
- Enter the Password of your CAMERA, not the ismartgate device.
- Select UPDATE.
In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.
To configure your camera, please follow the instructions below:
Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
- Open your ismartgate App.
- Go to the ismartgate Settings
- Select the option Video
- Select the option to toggle the drop down menu with all the camera brands.
- Select your camera.
- Enter the IP of your camera. To know the IP of your Foscam camera find the search tools here.
- Enter the Username of your CAMERA, not the ismartgate device.
- Enter the Password of your CAMERA, not the ismartgate device.
- Select UPDATE.
In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.
In case you want the IP of the iSmartGate camera not to change and not have to configure the camera every time, then follow the instructions below:
- Connect to the camera's configuration page from your computer. Use the IP and port known from here and introduce it into the browser, this will be the outcome:
- From the browser page please login with your user and password set in the configuration of the camera.
- Please select the option Network --> IP Configuration:
- Then, please disable the checkbox: Obtain IP from DHCP:
Now the IP shown there will be the IP for the camera, and that will not change.
Connect your IP Camera with your ismartgate
Your ismartgate Cam can NOW be paired with the ismartgate! This will allow you to remotely control, monitor and watch your garage door or gate from a single app.
Note: If your ismartgate Cam is not yet configured, please follow the instructions here for the indoor, and here for the outdoor camera.
1. Open the "ismartgate" app.
2. Press the "Config" icon.
3. Login using the admin credentials:
a) Login
b) Password (same used during setup)
Click “Sign In”.
4. Select the "VIDEO" option.
5. In the Video menu, choose the “Door” that you want to video monitor.
NB: If you have no video plugin, do not forget to get one.
6. Choose the brand of your IP Camera: "ISMARTGATE CAM"
7. Select the option SEARCH ISMARTGATE CAM
8. The app will search within the same exact network the ismartgate is connected to, please make sure the camera is connected to that exact same network (2.4GHz). Select your camera.
9. The app will automatically fill in the information from the camera, you will only need to introduce the username and password. From the CAMERA, not the ismartgate.
10. Your ismartgate Cam is now successfully connected to your ismartgate.
In case the ismartgate App is not able to access the feed from the iSmartGate Cam, the problem most likely is that the IP of the camera has changed. There are two options to know the IP of your camera:
- Access the IP of your camera through the iSmartGate cam App:
- You can connect to the Camera with your computer by executing the Search Tools software provided in the CD that comes with the camera, or from the instructions here.