In case the ismartgate App is not able to access the feed from the iSmartGate Cam, the problem most likely is that the IP of the camera has changed. There are two options to know the IP of your camera:

  1. Access the IP of your camera through the iSmartGate cam App:
  1. You can connect to the Camera with your computer by executing the Search Tools software provided in the CD that comes with the camera, or from the instructions here.

Once you have the IP of your camera, then you need to introduce it in the video configuration on your ismartgate App:

  1. Open your ismartgate App
  1. Go to the configuration of the device
  1. Select the option Video
  1. Select the dropdown menu to select the correct camera
  1. Select iSmartGate Cam in the dropdown menu for the cameras
  1. Choose your model, this option for the Indoor camera.
  1. This case for the Outdoor camera.
  1. Enter the IP from the instructions above and the login and password used to configure the iSmartGate Cam (NOT the ismartgate device)

Then the camera should be working. In case you want the IP not to change and not have to do this every time, then follow the instructions below:

  1. Connect to the camera's configuration page from your computer. Use the IP and port known from before and introduce it into the browser, this will be the outcome:
  1. From the browser page please login with your user and password set in the configuration of the camera.
  1. Please select the option Network --> IP Configuration:
  1. Then, please disable the checkbox: Obtain IP from DHCP:

Now the IP shown there will be the IP for the camera, and that will not change.


In case you can not access the feed from your camera. Then the problem may be that the IP of the camera sometimes changes, please follow the instructions below to know the IP of the camera and introduce it into the Gogogate2 App configuration:

  1. With the camera connected to the network, please connect to the camera through your computer with the search tools here and select your camera by double clicking in it's IP. That will open a window on your browser.
  2. From the browser page please login with your user and password set in the configuration of the camera.
  3. Select the option Network --> IP Configuration
  4. disable the checkbox that says: Obtain IP through DHCP.
  5. The IP shown will be the only one for the camera from now on. Please introduce that IP in the Gogogate2 configuration for the video and the port shown in the search tools.
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