Install and Support2019-06-11T08:21:36+00:00

Install your ismartgate

Follow these easy steps:

01. Compatibility

Check if your garage or gate is compatible with ismartgate.

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02. Check your ismartgate kit

Because every home is different, find the right items for you!

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03. Install it

Follow our Step by Step guide to install your ismartgate device.

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ISMARTGATE FAQ'S

How could we help?

ISMARTGATE FAQ'S

How could we help?

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Google Assistant and Google Home require a security code to make sure you are the one asking for the opening or closing of the door.

This code, for the Administrator user, is setup when the device is configured for the first time. Every time the Administrator creates a user it needs to create this code for each.

For the Admin to change this code it would be necessary to follow the instructions below:

  1. Open your ismartgate App
  2. Go to your device's User settings
  1. Select the User you want
  1. Select Edit
  1. Change the Code

Eli Mendez   18th June 2019  


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The ismartgate is not compatible with CarPlay.

At the moment, HomeKit is not compatible with CarPlay because it requires a confirmation from the user every time you want to open or close the door.

That confirmation requires to unlock the phone and confirm, that is considered dangerous if you are using your car with CarPlay.

Eli Mendez   17th April 2019  


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Some doors require the push button to be pressed for longer in order to open or close. With the ismartgate you can define the time you want the connection to be stablished, from 1 second to 40 seconds.

Please follow the instructions below to personalise the time you want the connection to be closed:

  1. Open your ismartgate App.
  2. Access the configuration of your ismartgate device
  1. Select the option Doors.
  1. Select the option Advanced
  1. Then choose the time (in seconds) you want the connection to be closed

In case that did not work and your door still does not open or close, please send us an email to support@ismartgate.com with the brand, model of your door and a picture of the wall button (push button).

Eli Mendez   9th April 2019  


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The ismartgate does not allow the door to be hold open, nevertheless, you can define the time the connection is closed. That means you define the time in which the push button would be pushed.

Please follow the instructions below:

  1. Open your ismartgate App.
  2. Access the configuration of your ismartgate device
  1. Select the option Doors.
  1. Select the option Advanced
  1. Then choose the time (in seconds) you want the connection to be closed (push button to be pushed)

Eli Mendez   9th April 2019  


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To Add an account to the ismartgate App, the device needs to be configured. 

In case it is not configured, please follow the instructions here.

  1. Open your ismartgate App
  1. Select the option No, Thanks.
  1. Select the option Join Existing Ismartgate.
  1. In case you are connected to the same network as the ismartgate, select the icon on the left of UDI. Otherwise enter the UDI of the device, to know the UDI find the instructions here.
  2. Enter your username
  3. Enter your password.
  4. Press Done.

Eli Mendez   2nd April 2019  


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To know the IP address or the UDI of your device open your App or access it through a computer:

In case you do not know how to access your device through a computer, please follow the instructions here.

  1. Open your ismartgate App
  2. Go to Settings
  1. Select the Device option
  1. Find the UDI and the remote address in red
  2. And the IP in green

Eli Mendez   1st April 2019  


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Unfortunately, the ismartgate is not waterproof.

But you can place it inside your Gate's control Box, or inside a waterproof case like this.

Eli Mendez   26th March 2019  


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Unfortunately, IFTTT only allows the association of one device for each IFTTT account.

It would be necessary to create a new IFTTT account and associate the other device to that account.

Eli Mendez   26th March 2019  


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The plugins can not be transferred from one device to another.

But in case you had a Gogogate2 with a valid plugin and now you want to use it on your ismartgate device, or even from one ismartgate to another. Please send the UDI of the device holding the active plugin and we will check the time left and send a new activation code valid for the time remaining you had.

Please send us the UDI to support@ismartgate.com

And then activate the plugin with the instructions here for the user plugins, and for the video plugins.

Eli Mendez   26th March 2019  


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When you purchase a plugin, the activation code will be sent via email, but sometimes this emails get blocked by spam filters. First please check your spam folder.

For us to be able to find the activation code we would need the Reference from your purchase. This Reference is approximately 9 letters and when you purchase on our shop this number will be the unique identifier of your purchase.

Please send us an email to support@ismartgate.com with this Reference ID and we will send the activation code for your plugin.

Eli Mendez   26th March 2019  


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The Audio-Visual alarm is created to comply with the UL325 security standard in the US. In case you want to disable this alert the security of your door is under your responsibility.

In case you still want to disable it here are the instructions:

  1. Access your device and try to enter a password.
  2. Click on the message that says I forgot my password.
  1. Enter your username, the Administrator name is admin
  1. An email will be sent to the email associated to the specific username you entered in the last step.
  2. Please follow the instructions on the email to restore your password

Eli Mendez   26th March 2019  


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To see this two devices compared please head to this page.

Eli Mendez   26th March 2019  


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To see this two devices compared please head to this page.

Eli Mendez   26th March 2019  


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The Audio-Visual alarm is created to comply with the UL325 security standard in the US. In case you want to disable this alert the security of your door is under your responsibility.

In case you still want to disable it here are the instructions:

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen
  1. Go to the option: SOUND
  1. Please disable the alarm.

Please NOTE that this option is only available on the ismartgate PRO.

Eli Mendez   26th March 2019  


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It is possible to delete all events created by the opening and closing of the door, to do that, please follow the instructions below:

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it through a computer, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen.
  1. Go to the option: Door Events.
  1. Select the date from which you want to delete the events.
  1. And select the option Clear Calendar to erase all events from that specific day.

Please NOTE that the events are stored in days, to delete all the events from the entire calendar you need to select the day you want to erase and repeat this process.

Eli Mendez   26th March 2019  


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It is possible to change the name of your device. To do that, please follow the instructions here:

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen
  1. Go to the option: DEVICE
  1. Under the option ismartgate Identifier, please change the name to the one you want and press UPDATE

Eli Mendez   26th March 2019  


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There are two ways to access your ismartgate device through a computer browser:

  1. Using the IP that your router has given the ismartgate device.
  2. Through the remote address, you can use your UDI to access via the URL: UDI.isgaccess.com. Please find the UDI of your device here:
  • Open your ismartgate App
  • Go to Settings
  • Select the Device option
  • Find the UDI and the remote address in red
  • And the IP in green

After finding that information you will be able to access your device with your remote address or the IP (the IP only if you are connected to the exact same network as the device, a 2.4GHz network)

Eli Mendez   19th March 2019  


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Unfortunately, the remote access is not allowed with HomeKit Unless you have an Apple TV (since the 4th Generation) and / or a HomePod connected to your Home network, to be the one that sends the instruction to open or close the door to the ismartgate.

Eli Mendez   19th March 2019  


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Unfortunately, the sensors will not work if you do not have an ismartgate device.

 

Eli Mendez   19th March 2019  


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The wireless sensor from the Gogogate2 is not compatible with the ismartgate LITE and the ismartgate PRO. As it uses a different frequency to transmit the information.

But please note that the new wireless sensors are improved for the association with IFTTT, Alexa, Google Home and Homekit. As they detect the door opening, instead of the door opened (fully horizontal position) and closed (fully vertical position) only. They detect the vibrations of the door opening, therefore they can make the detection for IFTTT triggers more reliable.

The wired sensor is ONLY compatible with the ismartgate PRO:

Here are the connections for door 1:

Here are the connections for door 2:

Here are the connections for door 3:

Eli Mendez   19th March 2019  


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Video & Cameras

To configure your camera, please follow the instructions below:

Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.

For the link to work in your ismartgate it needs to be in Public mode, here are the instructions to achieve that.

  1. Open your ismartgate App.
  1. Go to the ismartgate Settings
  1. Select the option Video
  1. Select the option to toggle the drop down menu with all the camera brands.
  1. Select your camera.
  1. Enter the URL you transformed into public mode.

In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.

Eli Mendez   21st May 2019  


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To configure your camera, please follow the instructions below:

Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
  1. Open your ismartgate App.
  1. Go to the ismartgate Settings
  1. Select the option Video
  1. Select the option to toggle the drop down menu with all the camera brands.
  1. Select your camera.
  1. Enter the IP of your camera.
  2. Enter the Username of your CAMERA, not the ismartgate device.
  3. Enter the Password of your CAMERA, not the ismartgate device.
  4. Select UPDATE.

In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.

Eli Mendez   14th May 2019  


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To configure your camera, please follow the instructions below:

Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
  1. Open your ismartgate App.
  1. Go to the ismartgate Settings
  1. Select the option Video
  1. Select the option to toggle the drop down menu with all the camera brands.
  1. Select your camera.
  1. Enter the IP of your camera. To know the IP of your Foscam camera find the search tools here.
  2. Enter the Username of your CAMERA, not the ismartgate device.
  3. Enter the Password of your CAMERA, not the ismartgate device.
  4. Select UPDATE.

In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.

Eli Mendez   14th May 2019  


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In case you want the IP of the iSmartGate camera not to change and not have to configure the camera every time, then follow the instructions below:

  1. Connect to the camera's configuration page from your computer. Use the IP and port known from here and introduce it into the browser, this will be the outcome:
  1. From the browser page please login with your user and password set in the configuration of the camera.
  1. Please select the option Network --> IP Configuration:
  1. Then, please disable the checkbox: Obtain IP from DHCP:

Now the IP shown there will be the IP for the camera, and that will not change.

Eli Mendez   16th April 2019  


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To connect the iSmartGate Cam to the ismartgate you need the camera's IP. There are two options to know the IP of your camera:

  1. Access the IP of your camera through the iSmartGate cam App:
Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
  1. You can connect to the Camera with your computer by executing the Search Tools software provided in the CD that comes with the camera, or from here:
Download ip camera tool for Windows
Download ip camera tool for MAC

Once you have the IP of your camera, then you need to introduce it in the video configuration on your ismartgate App:

  1. Open your ismartgate App
  1. Go to the configuration of the device
  1. Select the option Video
  1. Select the dropdown menu to select the correct camera
  1. Select iSmartGate Cam in the dropdown menu for the cameras
  1. Choose your model, this option for the Indoor camera.
  1. This case for the Outdoor camera.
  1. Enter the IP from the instructions above and the login and password used to configure the iSmartGate Cam (NOT the ismartgate device)

Eli Mendez   16th April 2019  


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In case the ismartgate App is not able to access the feed from the iSmartGate Cam, the problem most likely is that the IP of the camera has changed. There are two options to know the IP of your camera:

  1. Access the IP of your camera through the iSmartGate cam App:
  1. You can connect to the Camera with your computer by executing the Search Tools software provided in the CD that comes with the camera, or from the instructions here.

Once you have the IP of your camera, then you need to introduce it in the video configuration on your ismartgate App:

  1. Open your ismartgate App
  1. Go to the configuration of the device
  1. Select the option Video
  1. Select the dropdown menu to select the correct camera
  1. Select iSmartGate Cam in the dropdown menu for the cameras
  1. Choose your model, this option for the Indoor camera.
  1. This case for the Outdoor camera.
  1. Enter the IP from the instructions above and the login and password used to configure the iSmartGate Cam (NOT the ismartgate device)

Then the camera should be working. In case you want the IP not to change and not have to do this every time, then follow the instructions below:

  1. Connect to the camera's configuration page from your computer. Use the IP and port known from before and introduce it into the browser, this will be the outcome:
  1. From the browser page please login with your user and password set in the configuration of the camera.
  1. Please select the option Network --> IP Configuration:
  1. Then, please disable the checkbox: Obtain IP from DHCP:

Now the IP shown there will be the IP for the camera, and that will not change.

Eli Mendez   16th April 2019  


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The instructions to activate a purchased video plugin with its activation code are:

NOTE: In case you did not receive the activation code of your purchased plugin, please head here.

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen
  1. Go to the option: VIDEO
  1. Please select the option Get Plugin
  1. Enter the activation code
  2. Enter the text on the image

Eli Mendez   26th March 2019  


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Wi-Fi

When the router was changed the device stoped connecting to your network, and therefore you can no longer access your device.

It is necessary to reset the device, the instructions are here. And then setup your device again with the new network information.

Eli Mendez   7th June 2019  


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The ismartgate is compatible with the connection via Ethernet with an adapter.

Here is an example of an adapter that would work.

It would be necessary to replace the USB Wi-Fi with the Ethernet adapter. After plugging it in, please reset the ismartgate with the instructions here.

Then setup again your device.

In case of any questions or issues do not hesitate to contact us at support@ismartgate.com

Eli Mendez   7th June 2019  


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