Install and Support2019-07-12T13:02:20+00:00

Install your ismartgate

Follow these easy steps:

01. Compatibility

Check if your garage or gate is compatible with ismartgate.

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02. Check your ismartgate kit

Because every home is different, find the right items for you!

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03. Install it

Follow our Step by Step guide to install your ismartgate device.

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ISMARTGATE FAQ'S

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ISMARTGATE FAQ'S

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It is possible to receive this notifications from the sensors:

  • Temperature notifications: if the temperature rises or drops to a specific temperature.
  • Status notifications: if the door is open / closed and left open 10 minutes later + 10 minutes each time. For example: the first notification would arrive 10 minutes after the door was left open, the next 20 minutes later and increasing.
  • Battery status of the sensor.

To manage this notifications please follow the instructions below.

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it through a computer, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen.
  1. Scroll down the configuration page to go to the option: Alerts.
  1. Search the phone you want the notifications to be received on, and select the notifications you want to receive.
  1. In the same page, scroll down to find the sensor notifications configuration in which you will be able to enable and configure the temperature notifications, along with the battery low notification.

Eli Mendez   16th July 2019  


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Some doors require the push button to be pressed for longer in order to open or close. With the ismartgate you can define the time you want the connection to be stablished, from 1 second to 40 seconds.

Please follow the instructions below to personalise the time you want the connection to be closed:

  1. Open your ismartgate App.
  2. Access the configuration of your ismartgate device
  1. Select the option Doors.
  1. Select the option Advanced
  1. Then choose the time (in seconds) you want the connection to be closed

In case that did not work and your door still does not open or close, please send us an email to support@ismartgate.com with the brand, model of your door and a picture of the wall button (push button).

Eli Mendez   9th April 2019  


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The ismartgate does not allow the door to be hold open, nevertheless, you can define the time the connection is closed. That means you define the time in which the push button would be pushed.

Please follow the instructions below:

  1. Open your ismartgate App.
  2. Access the configuration of your ismartgate device
  1. Select the option Doors.
  1. Select the option Advanced
  1. Then choose the time (in seconds) you want the connection to be closed (push button to be pushed)

Eli Mendez   9th April 2019  


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To Add an account to the ismartgate App, the device needs to be configured. 

In case it is not configured, please follow the instructions here.

  1. Open your ismartgate App
  1. Select the option No, Thanks.
  1. Select the option Join Existing Ismartgate.
  1. In case you are connected to the same network as the ismartgate, select the icon on the left of UDI. Otherwise enter the UDI of the device, to know the UDI find the instructions here.
  2. Enter your username
  3. Enter your password.
  4. Press Done.

Eli Mendez   2nd April 2019  


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To know the IP address or the UDI of your device open your App or access it through a computer:

In case you do not know how to access your device through a computer, please follow the instructions here.

  1. Open your ismartgate App
  2. Go to Settings
  1. Select the Device option
  1. Find the UDI and the remote address in red
  2. And the IP in green

Eli Mendez   1st April 2019  


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Unfortunately, the ismartgate is not waterproof.

But you can place it inside your Gate's control Box, or inside a waterproof case like this.

Eli Mendez   26th March 2019  


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The plugins can not be transferred from one device to another.

But in case you had a Gogogate2 with a valid plugin and now you want to use it on your ismartgate device, or even from one ismartgate to another. Please send the UDI of the device holding the active plugin and we will check the time left and send a new activation code valid for the time remaining you had.

Please send us the UDI to support@ismartgate.com

And then activate the plugin with the instructions here for the user plugins, and for the video plugins.

Eli Mendez   26th March 2019  


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When you purchase a plugin, the activation code will be sent via email, but sometimes this emails get blocked by spam filters. First please check your spam folder.

For us to be able to find the activation code we would need the Reference from your purchase. This Reference is approximately 9 letters and when you purchase on our shop this number will be the unique identifier of your purchase.

Please send us an email to support@ismartgate.com with this Reference ID and we will send the activation code for your plugin.

Eli Mendez   26th March 2019  


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If you forgot your password please follow the instructions below to be able to change it:

  1. Access your device and try to enter a password.
  2. Click on the message that says I forgot my password.
  1. Enter your username, the Administrator name is admin
  1. An email will be sent to the email associated to the specific username you entered in the last step.
  2. Please follow the instructions on the email to restore your password

Eli Mendez   26th March 2019  


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To see this two devices compared please head to this page.

Eli Mendez   26th March 2019  


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To see this two devices compared please head to this page.

Eli Mendez   26th March 2019  


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The Audio-Visual alarm is created to comply with the UL325 security standard in the US. In case you want to disable this alert the security of your door is under your responsibility.

In case you still want to disable it here are the instructions:

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen
  1. Go to the option: SOUND
  1. Please disable the alarm.

Please NOTE that this option is only available on the ismartgate PRO.

Eli Mendez   26th March 2019  


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It is possible to delete all events created by the opening and closing of the door, to do that, please follow the instructions below:

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it through a computer, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen.
  1. Go to the option: Door Events.
  1. Select the date from which you want to delete the events.
  1. And select the option Clear Calendar to erase all events from that specific day.

Please NOTE that the events are stored in days, to delete all the events from the entire calendar you need to select the day you want to erase and repeat this process.

Eli Mendez   26th March 2019  


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It is possible to change the name of your device. To do that, please follow the instructions here:

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen
  1. Go to the option: DEVICE
  1. Under the option ismartgate Identifier, please change the name to the one you want and press UPDATE

Eli Mendez   26th March 2019  


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There are two ways to access your ismartgate device through a computer browser:

  1. Using the IP that your router has given the ismartgate device.
  2. Through the remote address, you can use your UDI to access via the URL: UDI.isgaccess.com. Please find the UDI of your device here:
  • Open your ismartgate App
  • Go to Settings
  • Select the Device option
  • Find the UDI and the remote address in red
  • And the IP in green

After finding that information you will be able to access your device with your remote address or the IP (the IP only if you are connected to the exact same network as the device, a 2.4GHz network)

Eli Mendez   19th March 2019  


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Unfortunately, the sensors will not work if you do not have an ismartgate device.

 

Eli Mendez   19th March 2019  


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The wireless sensor from the Gogogate2 is not compatible with the ismartgate LITE and the ismartgate PRO. As it uses a different frequency to transmit the information.

But please note that the new wireless sensors are improved for the association with IFTTT, Alexa, Google Home and Homekit. As they detect the door opening, instead of the door opened (fully horizontal position) and closed (fully vertical position) only. They detect the vibrations of the door opening, therefore they can make the detection for IFTTT triggers more reliable.

The wired sensor is ONLY compatible with the ismartgate PRO:

Here are the connections for door 1:

Here are the connections for door 2:

Here are the connections for door 3:

Eli Mendez   19th March 2019  


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Video & Cameras

To configure your camera, please follow the instructions below:

Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.

For the link to work in your ismartgate it needs to be in Public mode, here are the instructions to achieve that.

  1. Open your ismartgate App.
  1. Go to the ismartgate Settings
  1. Select the option Video
  1. Select the option to toggle the drop down menu with all the camera brands.
  1. Select your camera.
  1. Enter the URL you transformed into public mode.

In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.

Eli Mendez   21st May 2019  


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To configure your camera, please follow the instructions below:

Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
  1. Open your ismartgate App.
  1. Go to the ismartgate Settings
  1. Select the option Video
  1. Select the option to toggle the drop down menu with all the camera brands.
  1. Select your camera.
  1. Enter the IP of your camera.
  2. Enter the Username of your CAMERA, not the ismartgate device.
  3. Enter the Password of your CAMERA, not the ismartgate device.
  4. Select UPDATE.

In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.

Eli Mendez   14th May 2019  


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To configure your camera, please follow the instructions below:

Please note that you need to have the video plugin activated to be able to add a camera, the instructions here.
  1. Open your ismartgate App.
  1. Go to the ismartgate Settings
  1. Select the option Video
  1. Select the option to toggle the drop down menu with all the camera brands.
  1. Select your camera.
  1. Enter the IP of your camera. To know the IP of your Foscam camera find the search tools here.
  2. Enter the Username of your CAMERA, not the ismartgate device.
  3. Enter the Password of your CAMERA, not the ismartgate device.
  4. Select UPDATE.

In case you have any issues with the configuration of your camera, please do not hesitate to send us an email to support@ismartgate.com and we will be happy to assist you.

Eli Mendez   14th May 2019  


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In case you want the IP of the iSmartGate camera not to change and not have to configure the camera every time, then follow the instructions below:

  1. Connect to the camera's configuration page from your computer. Use the IP and port known from here and introduce it into the browser, this will be the outcome:
  1. From the browser page please login with your user and password set in the configuration of the camera.
  1. Please select the option Network --> IP Configuration:
  1. Then, please disable the checkbox: Obtain IP from DHCP:

Now the IP shown there will be the IP for the camera, and that will not change.

Eli Mendez   16th April 2019  


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To connect the iSmartGate Cam to the ismartgate device you need to follow the instructions below:

Please note that you need to have the video plugin activated to be able to add the camera, the instructions to activate the video plugin are here.
  1. Open your ismartgate App
  1. Go to the configuration of the device
  1. Select the option Video
  1. Select the dropdown menu to select the correct camera
  1. Select iSmartGate Cam in the dropdown menu for the cameras
  1. Select Search ISMARTGATE CAM. This option will look into the same network the ismartgate device is connected to and check if there is any iSmartGate camera connected.
  1. If it detects a camera, it will show the MAC ID of the camera (also printed on the sticker behind the camera) and the IP and port of your camera. Please select the camera detected by touching it.
  1. Once the camera is selected, the IP and port will be automatically introduced into the Video configuration. Then please enter the Username and Password associated to that camera.

In case that camera is not on the same network as the ismartgate device it will not be detected, or if you have a Mesh network or extenders or access points that block certain messages it will also not be detected.

Eli Mendez   16th April 2019  


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In case the ismartgate App is not able to access the feed from the iSmartGate Cam, the problem most likely is that the IP of the camera has changed. There are two options to know the IP of your camera:

  1. Access the IP of your camera through the iSmartGate cam App:
  1. You can connect to the Camera with your computer by executing the Search Tools software provided in the CD that comes with the camera, or from the instructions here.

Once you have the IP of your camera, then you need to introduce it in the video configuration on your ismartgate App:

  1. Open your ismartgate App
  1. Go to the configuration of the device
  1. Select the option Video
  1. Select the dropdown menu to select the correct camera
  1. Select iSmartGate Cam in the dropdown menu for the cameras
  1. Choose your model, this option for the Indoor camera.
  1. This case for the Outdoor camera.
  1. Enter the IP from the instructions above and the login and password used to configure the iSmartGate Cam (NOT the ismartgate device)

Then the camera should be working. In case you want the IP not to change and not have to do this every time, then follow the instructions below:

  1. Connect to the camera's configuration page from your computer. Use the IP and port known from before and introduce it into the browser, this will be the outcome:
  1. From the browser page please login with your user and password set in the configuration of the camera.
  1. Please select the option Network --> IP Configuration:
  1. Then, please disable the checkbox: Obtain IP from DHCP:

Now the IP shown there will be the IP for the camera, and that will not change.

Eli Mendez   16th April 2019  


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The instructions to activate a purchased video plugin with its activation code are:

NOTE: In case you did not receive the activation code of your purchased plugin, please head here.

  1. Access your ismartgate via remote access through your computer or phone, or via LAN with your computer through the IP. In case you do not know how to access it, the instructions are here.
  2. Access the device configuration through the icon on the right corner of the screen
  1. Go to the option: VIDEO
  1. Please select the option Get Plugin
  1. Enter the activation code
  2. Enter the text on the image

Eli Mendez   26th March 2019  


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Network

When the router was changed the device stoped connecting to your network, and therefore you can no longer access your device.

It is necessary to reset the device, the instructions are here. And then setup your device again with the new network information.

Eli Mendez   7th June 2019  


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The ismartgate is compatible with the connection via Ethernet with an adapter.

Here is an example of an adapter that would work.

It would be necessary to replace the USB Wi-Fi with the Ethernet adapter. After plugging it in, please reset the ismartgate with the instructions here.

Then setup again your device.

In case of any questions or issues do not hesitate to contact us at support@ismartgate.com

Eli Mendez   7th June 2019  


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HomeKit

HomeKit only has the accessory created for Garage doors, not Gates. You can use a Gate without an issue, but the icon and the home app will treat the gate as a Garage door accessory.

Here is a list of all accessories that Apple has available, there is only Garage set as door.

Eli Mendez   15th July 2019  


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The ismartgate is not compatible with CarPlay for now.

At the moment, HomeKit is not compatible with CarPlay because it requires a confirmation from the user every time you want to open or close the door.

That confirmation requires to unlock the phone and confirm, that is considered dangerous if you are using your car with CarPlay.

NOTE: The new iOS version, iOS 13 will allow the use of Siri to open your Garage or Gate using CarPlay without the need of a confirmation. Here is the information about this new version.

Eli Mendez   17th April 2019  


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Unfortunately, the remote access is not allowed with HomeKit Unless you have an Apple TV (since the 4th Generation) and / or a HomePod connected to your Home network, to be the one that sends the instruction to open or close the door to the ismartgate.

You can even associate an iPad to act as a bridge, here are the instructions to make the Apple devices compatible a Bridge.

Please note that to create Automations you would have the same requirement as for the remote access. Here is more information about automations.

Eli Mendez   19th March 2019  


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Alexa

The connection from Alexa to the ismartgate device requires IFTTT to be made, here are the instructions.

Alexa does not have any smart home skill for Garage or Gate, that is why we need IFTTT to be able to connect the device.

Eli Mendez   15th July 2019  


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To connect your Alexa to your ismartgate Device you need IFTTT.

Below you will find the instructions to add your Alexa to IFTTT and add your ismartgate device to IFTTT in case of need.

  1. Open your IFTTT app.
  2. Go to your Applets.
  1. Select the option to add a new Applet.
  1. Select the + This option to create a Trigger.
  1. Select the Service you want to use as a Trigger, in this case is Alexa.
  1. Select as Trigger the option: "Say a specific phrase"
  1. Connect your Alexa account in case it was not already connected.
  1. Here specify the phrase you want to use as a Trigger.
  1. The phrase requires the word Trigger to be present, otherwise Alexa will not know that the phrase is associated to an IFTTT Trigger. But Alexa Trigger does not need to be in the phrase you write down, IFTTT will add the part: Alexa Trigger.
  1. Select the + That option to select an Action associated to the Trigger already created.
  1. Select the service we want to use as an Action, in this case is the GarageWi-Fi & Gates.
  1. Connect your device to IFTTT in case it was not already associated.
  1. To connect it you will need the device's remote address, to know this information follow the instructions here.
  1. Once you have the remote address of your device introduce it.
  2. Then enter the User and password of your device. If you are the administrator enter as user: admin.
  1. Select the Action you want to associate with Alexa, in this case is Open the door.
  1. Select the door you want to Open with Alexa.
  1. And now you have an Applet that allows you to open your Garage or Gate by saying Alexa Trigger Open door 1.

Please note that if you want to use Alexa to close the door you would need to repeat this process to create a new Applet to close.

If you have more than one door, you would need to repeat both applets for all the doors you have.

The phrase used to trigger Alexa NEEDS to have the word Trigger in it, but IFTTT will add automatically that prefix on the phrase so you do NOT need to write it when setting up the applet, but please make sure you SAY it when you want Alexa to open the door. The rest of the phrase can be anything else, like the name of the door if you have more than one.

Eli Mendez   12th July 2019  


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IFTTT

If you want to open the door automatically whenever you get close to home please follow the instructions below:

Please note that you will need to use IFTTT, to connect your device to IFTTT follow the instructions here.

  1. Open your IFTTT App
  2. Go to My applets
  1. Select the + symbol to add a new applet.
  1. Select the option +This to select the Trigger.
  1. Select the service Location
  1. Select the option you need.
  1. If you select the map you will be able to select the area you want the applet to work on. Please make sure this area is big, otherwise the IFTTT App will not have enough time to tell the ismartgate to open the door by the time you get there.
  1. Select the option Create Trigger once you are done with the area selection.
  1. Select the +That option to select the action that will be executed once the trigger is activated.
  1. Select the service GarageWi-Fi & Gates.
  1. Select the option that fits your needs. If you selected as trigger Enter the area, then select as action OPEN, if you selected Leave the area then select the action CLOSE.
  1. Select the door you want to open or close.
  1. Now you have your applet created, to finish with the creation please select the option Finish.

Please note that if you want to open AND close, you will need to have one applet to open and one applet to close.

In case of any issues or questions please do not hesitate to contact us at support@ismartgate.com

Eli Mendez   16th July 2019  


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Please follow the instructions below to connect your ismartgate device to an IFTTT account:
<ol>
  <li>Open your IFTTT App.</li>
  <li>Go to search at the top.</li>
</ol>
<ol start="3">
  <li>Search GarageWi-Fi &amp; Gates</li>
  <li>Select the option Services</li>
</ol>
<ol start="5">
  <li>Select the Service.</li>
</ol>
<ol start="6">
  <li>In the same page, scroll down to find the applets available and select the one you want. In case you do not have any applet available that matches your needs, then please select <a href="https://ismartgate.com/bwl-advanced-faq/applet-ifttt/" target="_blank" rel="noopener">here</a> to create a new applet.</li>
</ol>
<ol start="7">
  <li>Select the applet you want, for example the one marked.</li>
</ol>
<ol start="8">
  <li>Select the option to activate the applet.</li>
</ol>
<ol start="9">
  <li>Select the option to connect your ismartgate device to IFTTT.</li>
</ol>
<ol start="10">
  <li>Enter the Remote address of your device, the information to obtain this information is <a href="https://ismartgate.com/bwl-advanced-faq/udi-ip-ismartgate/" target="_blank" rel="noopener">here</a>.</li>
</ol>
<ol start="11">
  <li>Enter your username, if you are the administrator please enter admin.</li>
  <li>Enter your password.</li>
</ol>
<ol start="13">
  <li>Configure the applet as you need.</li>
</ol>
<ol start="14">
  <li>Scroll down to change the action configuration.</li>
  <li>Save the applet.</li>
</ol>
<ol start="16">
  <li>Enjoy your applet.</li>
</ol>

Eli Mendez   16th July 2019  


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If you want to add a new applet with IFTTT please follow the instructions below. It also includes the instructions to connect the device to IFTTT in case of need.

  1. Open your IFTTT App
  2. Go to My applets
  1. Select the + symbol to add a new applet.
  1. Select the option +This to select the Trigger.
  1. Select the service GarageWi-Fi & Gates
  1. Connect your device to IFTTT.
  1. Enter your Remote address. This information can be found here.
  1. Enter your user, if you are the administrator user please use admin.
  2. Enter your password.
  1. Now you can use this trigger if it fits your needs, or you can go back and create a new applet with anything you want.
  2. If you decide to use this trigger after this is set you will need to select the Action that would be executed once this trigger is activated.

Eli Mendez   16th July 2019  


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Unfortunately, IFTTT only allows the association of one device for each IFTTT account.

It would be necessary to create a new IFTTT account and associate the other device to that account.

Eli Mendez   26th March 2019  


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Google Home

To associate an ismartgate already configured to Google Assistant please follow the instructions below:

Eli Mendez   15th July 2019  


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Unfortunately only one device can be associated to Google Home and / or Google Assistant.

Eli Mendez   15th July 2019  


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The native default browser that comes with Samsung phones does not work with the webpage to associate the device with Google Home. It is necessary to use Google Chrome.

To make Google Chrome your default browser please follow the instructions below:

To setup Google Chrome as your default browser on any Android Phone:

  1. On your Android, find Google settings in one of these places (depending on your device):
    • Open your device's Settings app. Scroll down and select Google.
    • Open a separate app called Google Settings Google Settings.
  2. Tap Apps.
  3. Open your default apps:
    • In the top-right, tap Settings Settings. Under 'Default', tap Browser app.
    • Tap Advanced and then Default apps and then Browser app.
  4. Tap Chrome Chrome.

For any further information, see here.

Eli Mendez   12th July 2019  


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Google Assistant and Google Home require a security code to make sure you are the one asking for the opening or closing of the door.

This code, for the Administrator user, is setup when the device is configured for the first time. Every time the Administrator creates a user it needs to create this code for each.

For the Admin to change this code it would be necessary to follow the instructions below:

  1. Open your ismartgate App
  2. Go to your device's User settings
  1. Select the User you want
  1. Select Edit
  1. Change the Code

Eli Mendez   18th June 2019  


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