Gogogate 2 - FAQs

Popular topics

  1. Please make sure that you updated the Gogogate2 firmware and the App, not only the App. In case you updated the App and then the notifications are not working, please connect your phone to the same network as the Gogogate2 and then a message should appear asking you to update the Gogogate2.
  2. In case you updated the Gogogate2 firmware and now the Gogogate2 is not accessible through the App, please unplug and plug again the Gogogate2. If it did not work, please check the lights on the Gogogate2:
    • The Red LED light should be Steady,
    • The Green LED light should be blinking steadily.
    • The Blue LED light from the USB should be blinking as before.
  3. If any of this lights is not functioning correctly please contact support@gogogate.com
  4. If all the lights are working but you still can not access the Gogogate2 please delete the Gogogate2 from the Gogogate2 app and add the account again with the instructions hier.
  5. Even if with that the Gogogate2 is not working then please reset the device by pressing the black button on top until it beeps 2-3 times, then wait until the green light is blinking and Einrichtung.

jordi    


2 Leute fanden diese FAQ nützlich.

Unfortunately, the name of the Gogogate2 can not be changed. It is set during the configuration of the device, it would be necessary to reset and configure again.
Please press the black button on top of the Gogogate2 until it beeps 2-3 times, then wait until the green light is blinking and Einrichtung.
We are sorry for the inconvenience.

jordi    


2 Leute fanden diese FAQ nützlich.

Please check which operational system is your phone using:
A) Android 9 Pie:
There is an issue with the way that this OS is using notifications, and therefore the Gogogate2 will not detect your phone. There is a new update that fixes that issue. Please make sure that you have the latest version of the App and then please connect your phone to the same network as the Gogogate2 and the message asking to update will appear.
In case of any issues with the update please visit this Link.
B) Any other OS:
About notifications in Gogogate2, please check if you meet this requirements:

  • Do you have a sensor attached to your Gogogate2? Can you see the STATUS of your DOOR correctly? (Opened or closed). Only when the STATUS of the door changes, the Gogogate2 will send an alert.
  • Only admin accounts can be "added" in the ADMIN ALERTS. Are you admin? Open Gogogate 2 app -> EDIT -> INFO: Login=admin, NOT Admin.
  • The alerts are only sent if the DOOR is in GARAGE MODE. Open Gogogate 2 app -> EDIT -> COFIG DEVICE -> DOORS
  • Can you check if the Gogogate2 app can receive notifications?
    • IOS: -> iPhone settings -> Gogogate2 -> Notifications -> Allow notifications
    • Android: -> settings -> Apps or App manager -> Gogogate 2 app -> Notifications -> Allow

If you meet all of the above requirements and you still do not receive notifications, please follow the instructions below:

  • Open Gogogate 2 app -> EDIT -> CONFIG DEVICE -> ADMIN ALERTS -> Delete your phone
  • Close Gogogate 2 app. (From the background too)
  • Open Gogogate 2 app -> Stay connected to it on the main screen for at least 6 seconds.
  • Open Gogogate 2 app -> EDIT -> CONFIG DEVICE -> ADMIN ALERTS -> Enable your phone

jordi    


5 Leute fanden diese FAQ nützlich.

Please check which operational system is your phone using:
A) Android 9 Pie:
In case you have Android 9 Pie there is an issue with the Gogogate2 detecting the phone, we will create a new update fixing this issue as soon as possible.
We are sorry for any inconvenience,
B) Any other Operational System:
About notifications in Gogogate2, please make sure that all this requirements are correct:

  • Do you have a sensor attached to your Gogogate2? Can you see the STATUS of your DOOR correctly? (Opened or closed). Only when the STATUS of the door changes, the Gogogate2 will send an alert.
  • Only admin accounts can be "added" in the ADMIN ALERTS. Are you admin? Open Gogogate 2 app -> EDIT -> INFO: Login=admin, NOT Admin.
  • The alerts are only sent if the DOOR is in GARAGE MODE. Open Gogogate 2 app -> EDIT -> COFIG DEVICE -> DOORS
  • Can you check if the Gogogate2 app can receive notifications?
    • IOS: -> iPhone settings -> Gogogate2 -> Notifications -> Allow notifications
    • Android: -> settings -> Apps or App manager -> Gogogate 2 app -> Notifications -> Allow

If you meet all of the above requirements and you still do not receive notifications, please follow the instructions below:

  • Open Gogogate 2 app -> EDIT -> CONFIG DEVICE -> ADMIN ALERTS -> Delete your phone
  • Close Gogogate 2 app. (From the background too)
  • Open Gogogate 2 app -> Stay connected to it on the main screen for at least 6 seconds.
  • Open Gogogate 2 app -> EDIT -> CONFIG DEVICE -> ADMIN ALERTS -> Enable your phone

jordi    


Sei die erste Person, der diese Frage gefällt.

Unfortunately, the only way to erase these events from the App is to Reset the unit and setup again.
Please note that all data stored would be erased.
In case you reset, make sure that your mobile data are disabled when looking for the GoGoGate Wi-Fi network on the Einrichtung.

jordi    


2 Leute fanden diese FAQ nützlich.

In case you have an old door opener and requires to have the wall button pushed for more than one second in order to close the door, then it would be necessary to use the ON/OFF mode to close the door. Here is how the configuration would need to be:

Here is how the configuration would look like. This door would have two operating modes, the Garage mode that will open, and the ON/OFF that would close the door.

Here is how the App would look like. This is the first door (connections 1&2) already configured and the one that would only open the door.

Here is how the App would look like. This is the second door (connections 3&4) that would only close the door.

In this example, with only one Gogogate2 and only one door, the connections for the second door (3&4, the one with the ON/OFF mode) would be the same as the 1&2 terminals are connected to.

In case you have more than 2 door and you need this functionality then please do not hesitate to contact us at support@gogogate.com and we would do our best to provide the best and simplest solution.

If you have tried this and your door still does not close, it could be due to a different closing connection in the door motor. Please do not hesitate to contact us at support@gogogate.com for us to send the proper wiring instructions.

jordi    


2 Leute fanden diese FAQ nützlich.

It is possible to keep the door open with the Gogogate2. This is done by the ON/OFF mode. Below you can find the pictures with the configuration and how the App would look like:

Here is how the configuration would look like. This door would have two opening modes, the Garage mode that will simply open and close, and the ON/OFF that would leave the door open.

Here is how the App would look like. This is the first door (connections 1&2) already configured and the one that would simply open and close.

Here is how the App would look like. This is the second door (connections 3&4) that would hold the door open.

In this example, with only one Gogogate2 and only one door, the connections for the second door (3&4, the one with the ON/OFF mode) would be the same as the 1&2 terminals are connected to.

In case you have more than 2 door and you want this functionality then you could contact us at support@gogogate.com and we would do our best to provide the best and simplest solution.

jordi    


2 Leute fanden diese FAQ nützlich.

It is possible to keep the door open with the Gogogate2. This is done by the ON/OFF mode. Below you can find the pictures with the configuration and how the App would look like:

Here is how the configuration would look like. This door would have two opening modes, the Garage mode that will simply open and close, and the ON/OFF that would leave the door open.

Here is how the App would look like. This is the first door (connections 1&2) already configured and the one that would simply open and close.

Here is how the App would look like. This is the second door (connections 3&4) that would hold the door open.

In this example, with only one Gogogate2 and only one door, the connections for the second door (3&4, the one with the ON/OFF mode) would be the same as the 1&2 terminals are connected to.

In case you have more than 2 door and you want this functionality then you could contact us at support@gogogate.com and we would do our best to provide the best and simplest solution.

jordi    


3 Leute fanden diese FAQ nützlich.

Unfortunately, IFTTT does not allow the association of more than one Gogogate2 to the same account.
It would be necessary to create an IFTTT account for each Gogogate2 that you want to associate.
Please find hier the instructions to connect an IFTTT account to a Gogogate2. And also the instructions for Alexa und Google Home.

jordi    


2 Leute fanden diese FAQ nützlich.

IFTTT allows the creation of an instruction that will open / close your door through a widget on your home screen. In this case the widget is a button.
In case you do not have the Gogogate2 connected to an IFTTT account, the instructions are hier.
Find below the instructions to create this instruction to open or close the door through a widget:

  1. Open the IFTTT App and select the icon at the bottom right that will redirect you to your Applets.
  1. Once in the My Applets section select the + button at the top right to create a new one.
  1. In the creation of a new Applet select the +This section to add a trigger.
  1. In the search box enter Button to select the widget as a trigger.
  1. Select the Button press option
  1. Returning to the creation of a new Applet select the + That section to add an Action.
  1. In the search box enter Gogogate to select the action you want the Gogogate2 to do.
  1. Select the Action. Either open or close the door selected.
  1. When the action is selected choose the door you want the action to be operated on.
  1. With an Android phone keep the main screen pressed until this screen appears. Then select Widgets, and look for IFTTT. There you can select a bigger or a smaller button.
  1. Choose where you want the button to be located
  1. Now you have a button on your home screen that will open the door.

To create the same applet to close the door, you would have to follow the same instructions again but changing the open option for close.

In case you have more than one Gogogate2, IFTTT does not allow the association of more than one Gogogate2 for account. You would need to create a new IFTTT account to be able to control it.

jordi    


3 Leute fanden diese FAQ nützlich.

IFTTT allows the creation of an instruction that will open / close your door at a specific time.
In case you do not have the Gogogate2 connected to an IFTTT account, the instructions are hier.
Find below the instructions to create this instruction to open or close the door automatically:

  1. Open the IFTTT App and select the icon at the bottom right that will redirect you to your Applets.
  1. Once in the My Applets section select the + button at the top right to create a new one.
  1. In the creation of a new Applet select the +This section to add a trigger.
  1. In the search box enter Time to select the hour as a trigger.
  1. Select the frequency in which you want the Applet to run, daily or weekly, everyday of the week, etc.
  1. Once the frequency is selected then please touch the time to change it.
  1. Select the hour exact you want your new Applet to run.
  1. Once the hour is selected, touch create trigger to set it correctly.
  1. Returning to the creation of a new Applet select the + That section to add an Action.
  1. In the search box enter Gogogate to select the action you want the Gogogate2 to do.
  1. Select the Action. Either open or close the door selected.
  1. When the action is selected choose the door you want the action to be operated on.

To create the same applet to open the door, you would have to follow the same instructions again but changing the open option for close.

In case you have more than one Gogogate2, IFTTT does not allow the association of more than one Gogogate2 for account. You would need to create a new IFTTT account to be able to control it.

jordi    


4 Leute fanden diese FAQ nützlich.

Wenn Sie die Tür automatisch öffnen möchten, sobald Sie sich dem Haus nähern, befolgen Sie bitte die nachstehenden Anweisungen:
Bitte beachten Sie, dass Sie IFTTT verwenden müssen. Um Ihr Gerät mit IFTTT zu verbinden, folgen Sie den Anweisungen hier.

  1. Öffnen Sie Ihre IFTTT-App
  2. Gehen Sie unten auf dem Bildschirm auf Get More.
  1. Select the option If This Then That to create a new applet.
  1. Select the option + This to select the Trigger associated with this applet.
  1. Search for the Location service.
  1. Select the option that suits your needs: Enter an area in case you want the door to open when you arrive, and leave in case you want the door to close when you leave.
  1. Select the area you want to associate..

Please note that you need to make the area big enough in the case of the entering. To make sure that the IFTTT app has time to detect your position before sending the information to the device.
In case of the closing of the door, make sure that the area is small, to prevent the door from being opened more than necessary.

  1. Select the + That option to select the action of the applet.
  1. Search for the Gogogate service.
  1. Select the option you need: to open if you enter the area, or to close if you leave the area.
  1. Select the door you want to open or close and select Continue.

Bitte beachten Sie, dass Sie ein Applet zum Öffnen und ein Applet zum Schließen benötigen, wenn Sie ein Applet zum Öffnen UND zum Schließen haben möchten.
Bei Problemen oder Fragen zögern Sie bitte nicht, uns unter support@ismartgate.com zu kontaktieren.

jordi    


2 Leute fanden diese FAQ nützlich.

The Gogogate2 App can control more than one Gogogate2. There are two options to ADD a new Gogogate2 to the App:
     A) Gogogate2 Already configured: Please ADD a Gogogate2 Account with the instructions hier.
     B) Gogogate2 NOT configured: Please configure the Gogogate2 with the instructions hier.

Once all Gogogate2 are configured the App would look like this:

To change the Gogogate2 you need to touch the g button at the bottom of the screen. That will show all the UDIs of the Gogogate2 configured.Pressing the UDI of the Gogogate2 you want to access, will change it.

jordi    


1 Leute fanden diese FAQ nützlich.

This is solved with the new update. Please make sure you have the latest version of the app and that the Gogogate2 is up to date with the new Firmware version 2,5.
The Firmware version can be seen from the browser, with the link to access the Gogogate2 with remote access: UDI.my-gogogate.com.
At the bottom of the screen there should be the version of the Firmware.

The instructions to know your UDI are hier.

jordi    


1 Leute fanden diese FAQ nützlich.

Please Follow the instructions below to deactivate the sound and light alarm that goes on before the door opens and closes:

The Audio Visual Alarm is an integration for the Gogogate2 to be under the UL325 Regulation inside the US. In case you want to disable it then the responsibility for the safety of your door it is on you.
  1. Open your App and select EDIT on the bottom-right of the screen
  1. Select CONFIG DEVICE
  1. Login with your Gogogate2 Account
  1. Select the option Doors and disable the VISUAL-AUDIBLE ALARM

jordi    


1 Leute fanden diese FAQ nützlich.

A) If the problem is the error message:  Download Failed:

  • Please make sure that the Wi-Fi your mobile phone is connected to is the same as the Gogogate2 (With Dual band Routers please make sure that the network used is the 2.4GHz and not the 5GHz).
  • Then, Reset the router to update the IPs it set for all the devices.
  • After that, if the problem is not resolved please unplug and plug again the Gogogate2.

B) If the Gogogate2 no longer connects to your mobile phone or the notifications are no longer working:

  • Can you please check the status lights on your Gogogate2? The red light should be steady and the green light should be blinking. If that is not the case, it is most likely a problem with the SD card. The solution to this issue is explained hier.
  • If the status lights are correct then please unplug and plug again the Gogogate2.

If none of the above options solved your problem, please do not hesitate to contact us at support@gogogate.com and we will be happy to assist you in any way necessary.

jordi    


2 Leute fanden diese FAQ nützlich.

Unfortunately, the Gogogate2 is not waterproof.
If you want to connect it to your gate, please set it inside the gate control box or inside a waterproof case.

jordi    


3 Leute fanden diese FAQ nützlich.

Please choose your User plugin:

User Plugin
Free Trial User Plugin
Plugin NOT Received

In order to activate a user plugin please follow this instructions:

Open the Gogogate2 APP and access the Users settings menu (EDIT -> CONFIG DEVICE ->Users).

Select the option GET PLUGIN.

Select the Activate plugin option.

Select the user plugin type and enter the activation code.

Please find the instructions to create a new user hier.

Select your shop to buy a new User plugin:

USA
Europa
Australien

jordi    


3 Leute fanden diese FAQ nützlich.

Please find below instructions on how to register Gogogate2 with your iFTTT account:

IFTTT App Store
IFTTT Google Play
  1. Open the IFTTT App
  2. Go to the option Get More.
  1. This is the page you will see in Get More. In case you want to create a new applet select the option IfThisThenThat.
  1. Search for Gogogate2 and select the first option that appears.
  1. Slide to connect your Gogogate2 to IFTTT
  1. Introduce the device's UDI, found hier.
  2. Introduce your user name.
  3. Introduce your password.
  1. Now you have your Gogogate2 connected to IFTTT.
  2. If you do not want or need this applet to be active you can disable it, the connection will still remain.
Please note that IFTTT only allows the connection of one Gogogate2 to each IFTTT account. In case you have more than one Gogogate2 you would need to create other IFTTT accounts to control each device.

Please find below different examples of applets that can be created with Gogogate2 using IFTTT:

Gogogate2 with IFTTT

jordi    


2 Leute fanden diese FAQ nützlich.

Um Ihr Gogogate2 mit Google Assistant steuern zu können, stellen Sie bitte sicher, dass Ihr Gogogate2 bei iFTTT registriert ist.
Anweisungen für die Registrierung von Gogogate2 auf der iFTTT-Plattform:

IFTTT App Store
IFTTT Google Play

Anleitung zur Registrierung von Gogogate2 mit Google Assistant von iFTTT:

jordi    


4 Leute fanden diese FAQ nützlich.

In order to control your Gogogate2 with Amazon Alexa, please make sure your Gogogate2 is registered with iFTTT.
Anweisungen für die Registrierung von Gogogate2 auf der iFTTT-Plattform:

IFTTT App Store
IFTTT Google Play

Instructions for registering Gogogate2 with Amazon Alexa from iFTTT:

jordi    


3 Leute fanden diese FAQ nützlich.

A) In case you are using a GGG2-WDS wired sensor:

  • Open GGG2 app EDIT -> CONFIG DEVICE -> DOORS.
  • If the sensor is installed in door 1 use cables out of terminals #7 and #8.
  • If the sensor is installed in door 2 use cables out of terminals #7 and #9.
  • If the sensor is installed in door 3 use cables out of terminals #7 and #10.

ALWAYS make sure you have chosen the right sensor type: WIRED (GGG2-WDS)

B) In case you are using a GGG2-TWS Wireless sensor:

  • Please change the position of the sensor as shown to see if the Gogogate2 blinks rapidly. If it does but the status on the door does not change then it probably is the ID in the label that is wrong, please contact us at support@gogogate.com.
  • If the sensor when changed positions does not make the Gogogate2 blink faster, then it probably is the sensor that is defective, please contact us.
  • Please check if the sensor's battery is not the issue.
  • Open GGG2 app EDIT -> CONFIG DEVICE -> DOORS.

ALWAYS make sure you have chosen (a) the right sensor type: WIRELESS (GGG2-TWS) and (b) you have introduce the sensor’s 4-Digit ID.

IMPORTANT: Be sure to place the sensor with the side arrows pointing toward the ceiling of the garage. With the door open, sensor must be in  completely horizontal position

jordi    


5 Leute fanden diese FAQ nützlich.

In case your green STATUS light does not blink any more after some time using Gogogate2, means your SD card got corrupted.
SOLUTION 1:

  • Unplug the power cable
  • Eject the SD card (push to release)
  • Plug the SD card again (push to lock)
  • Plug the power cable
  • Wait 2 min

If this did not solve the problem, then
SOLUTION 2:
Try to reprogram the SD card using the below guide:

You will need to set up again your Gogogate2. Setup Instructions.
SOLUTION 3:

  • If you were unable to reporgram the SD card, please send an email to support@gogogate.com with your Order ID and/or purchase date.
  • Our team will send you a replacement SD card if your device is STILL UNDER WARRANTY.
  • In case the RED light is NOT STEADY, please note it is a power issue, please check the power supply is providing enough power to the device.

jordi    


4 Leute fanden diese FAQ nützlich.

Kannst du bitte die Statuslämpchen am USB-Wi-Fi-Adapter deines Gogogate2 überprüfen?
A) Wenn das blaue Licht überhaupt nicht blinkt:

  • Vergewissern Sie sich, dass Ihr Wi-Fi-Signal stark genug ist, die Anweisungen sind hier.
  • Überprüfen Sie, ob das Netzwerk das richtige ist.

B) Wenn das blaue Licht intermittierend blinkt:

  • Vergewissern Sie sich, dass der Wi-Fi-Name und das Passwort richtig eingegeben wurden.
  • Wenn die Meldung (Falsches WEP-Passwort) angezeigt wird, lautet die Anleitung zur Behebung dieses Problems hier.

C) Wenn das blaue Licht ständig blinkt:
Dies ist ein häufiges Problem, wenn Ihr Router die DNS-Server blockiert, die standardmäßig von Gogogate2 verwendet werden. Um dieses Problem zu beheben, müssen Sie Ihre Netzwerkeinstellungen im "Manuellen Modus" einrichten:

  1. Überprüfen Sie zunächst die IP-Adresse Ihres Routers. Wenn Sie nicht wissen, wie Sie das tun können, klicken Sie bitte auf die Schaltfläche Link.
  2. Öffnen Sie die Gogogate2 APP und rufen Sie das Menü der Wi-Fi-Einstellungen auf (EDIT -> CONFIG DEVICE ->Wi-Fi).
  1. KONFIGURATIONSMODUS: Wählen Sie MANUELL.
  2. VERSCHLÜSSELUNGSMODUS: Wählen Sie die Art der Verschlüsselung, die von Ihrem Wi-Fi-Netzwerk verwendet wird. Um die Verschlüsselung zu überprüfen, gehen Sie bitte auf die Seite Link.
  3. AUTOMATISCHE ODER STATISCHE IP: Wählen Sie STATIC IP.
  4. SSID: Geben Sie den Namen Ihres Wi-Fi-Netzwerks ein, mit dem Sie Gogogate2 verbinden möchten.
  5. WI-FI-PASSWORT: Geben Sie das Passwort für Ihr Wi-Fi-Netzwerk ein.
  6. IP: Geben Sie hier eine gültige IP-Adresse für Ihr Netzwerk ein. Sie können zum Beispiel die gleiche IP-Adresse wie Ihr Router eingeben, aber die letzten beiden Ziffern ersetzen. Wenn die IP-Adresse des Routers 192.168.1.1 lautet, würde die IP-Adresse von Gogogate2 192.168.1.25 lauten
  7. NETMASK: Geben Sie hier die Subnetzmaske ein (standardmäßig 255.255.255.0).
  8. PRIMARY DNS: Stellen Sie hier Ihre die IP-Adresse des Routers.
  9. SEKUNDÄRE DNS: Stellen Sie hier nochmals Ihre die IP-Adresse des Routers.
  10. GATEWAY: Stellen Sie hier nochmals Ihre die IP-Adresse des Routers.

Drücken Sie schließlich UPDATE um alle Änderungen zu speichern.

jordi    


35 Leute fanden diese FAQ nützlich.

HINWEIS: To be able to receive alerts and notifications the REMOTE ACCESS feature must be enabled, fins the instructions to enable it hier.

jordi    


2 Leute fanden diese FAQ nützlich.

The activation code of your Gogogate2 device is found in the user manual included in the product packaging.
In case you do not have the authentication code, please contact our support team at support@gogogate.com to get a new code.

jordi    


29 Leute fanden diese FAQ nützlich.

1. Open the APP. Select ADD option to add a new Gogogate2 device to your Smartphone.

2. Select ADD GOGOGATE ACCOUNT option to add the device.

3. Fill in the fields:
· UDI (Found hier)
· Login
· Password
Press the SAVE button.

NOTE: The smartphone must be connected to the same Wi-Fi network than the Gogogate2 device if the REMOTE ACCESS feature is NOT enabled.

jordi    


6 Leute fanden diese FAQ nützlich.

The login name for the administrator account is always "admin" (without " ")
The password was created during the installation.
Please beware that login and password are case sensitive!
OPTION 1:
Open Gogogate 2 App -> EDIT -> INFO -> Here you will be able to see the length of your current password.
This might help you remember your password.
OPTION 2:
If you forgot your password, RESET the Gogogate2 to FACTORY DEFAULTS by pressing the RESET button until you hear 2 beeps.
After that you will need to set up again your Gogogate2.
You can find detailed instructions on how to setup your Gogogate2 here: Setup
 

jordi    


2 Leute fanden diese FAQ nützlich.

With the purchase of a plugin you should receive an email with the activation code, but sometimes it gets blocked by spam filters.
Please, check if the email is in your spam folder.
If you have not received the activation code, please contact our support team at support@gogogate.com and send them your order ID or your Gogogate2 UDI, they will re-send you the activation code.

jordi    


2 Leute fanden diese FAQ nützlich.

Transferring a plugin license to a new Gogogate2 is not possible as every license is assigned to a specific device.
In case you need to transfer your old plugin to the new device, please contact our support team at support@gogogate.com and send your old Plugin code or your old device UDI and they will issue a new plugin code for you.

jordi    


2 Leute fanden diese FAQ nützlich.

The Gogogate2 is not compatible with the sensors of the Gogogate1, and the other way around.

jordi    


4 Leute fanden diese FAQ nützlich.

With Gogogate2 you can operate your garage door or gate remotely from anywhere. However, please make sure the free REMOTE ACCESS feature is enabled.
You can control the device from any web browser (Tablet, Laptop or PC) using the following address: https://xxxxxxxxxx.my-gogogate.com (replace xxxxxxxxxx by the Gogogate2 UDI*).

*UDI: Unique Device Identifier is a 10 characters long identifier unique to your Gogogate2 device, please follow the instructions to know where to find the UDI hier.

jordi    


7 Leute fanden diese FAQ nützlich.

Except in the USA*, a sensor is not needed in order to use the Gogogate2 device. However, if you do not have a sensor, you will not be able to know if a garage door is open/closed, receive status/temperature alerts or trace garage activity in a built-in calendar.
The Gogogate Team strongly recommends getting a compatible sensor to fully enjoy the Gogogate2.

*Gogogate2 is compliant with UL325 regulations. See legal notice: Please make sure your garage door is closed before you start installation. The Gogogate product and our door sensors are meant to be used with garage door openers equipped with photoelectric safety sensors (manufactured after 1993). These sensors are normally found at the bottom of your garage door and avoid accidental closing of your garage door if an object or person is on the path of the door.

jordi    


7 Leute fanden diese FAQ nützlich.

HINWEIS: When creating users, please bear in mind they will not have access to Alerts, Events Calendar, User Management or Device settings. These features are reserved to the admin of the system.

Please find below the user creation form. Fill in all fields with the * sign:

- LOGIN *: Introduce the selected user ID.

- CONTACT NAME: Name or Nickname assigned to a user.

- PASSWORD *: Introduce the chosen password for a user.

- RETYPE PASSWORD *: Re-type the chosen password.

- EMAIL *: email address where to send information about user account.

- ACCESS TO CAMERA: Allow access to video to a selected user (compatible IP camera required)

- COMMENT TO USER: You can leave a comment to a new user.

- ACCESS TO DOORS *: Chose which doors will the user be able to operate.

- ALLOW CONNECTION FROM: chose from which distance a user can control to the Gogogate2 device:

  • ALL NETWORKS: User can control the Gogogate2 device remotely.
  • LOCAL NETWORK: User can control the Gogogate2 locally, within the same Wi-Fi network where Gogogate2 is connected to.

- SELECT USER ACCESS: Assign the type of access to a user:

  • TOTAL ACCESS: User will have access 24/7 to Gogogate2 .
  • RESTRICTED ACCESS: User will only access the Gogogate2 during a limited period of time. Restrictions can be set by days and hours (use the table to assign time limits).
  • 1-DAY ACCESS: User will only access the Gogogate2 in a specific date during a limited period of time (use the calendar to select the date and use the table to assign time limits).

Finally, press the CREATE button to complete the new user account.

jordi    


2 Leute fanden diese FAQ nützlich.

NOTE: This feature is only available if the Gogogate2 is connected to a Wi-Fi network with Internet access.
In this step you will activate the Remote Access feature. Remote Access will allow you to remotely operate your device from anywhere through Internet and set up features such as user management or alerts.

jordi    


28 Leute fanden diese FAQ nützlich.

Video & Kameras

The Outdoor iSmartGate Cam does not have a LED to let you know if it is ON or OFF.

After a Reset, or just to check if it is still working:
A way to know if it is ON is to try to make it as darker as possible for the night vision to turn on automatically. If you put your hand on the camera's objective you will hear a click sound and the LED will turn red, just as this picture:

jordi    


Sei die erste Person, der diese Frage gefällt.

The iSmartGate Camera can take snapshots and videos from the feed and store them directly in the App and on your mobile phone (only accessible in case of an Android).
In case you want the iSmartGate Camera (Indoor camera only) to store, the automatic snapshots taken when a sound or a motion is sensed, in Dropbox please follow the instructions here.
To know where these pictures and videos can be accessed follow this instructions:

Open theiSmartgateCam app

Login into the iSmartGate Cam App.

Press the Play button

Press the "camera" icon to take a snapshot

Go back to the main screen

Press the "image" icon on the camera you want to see the images or videos from

There the videos and pictures can be seen

In case you have an Android Phone, you can also access the images and videos that the camera creates from outside the iSmartGate Cam App.

Open the Photos App from your phone.

The pictures and videos will be stored inside the folder with the MAC of the camera as name.

jordi    


Sei die erste Person, der diese Frage gefällt.

In case the Gogogate2 App is not able to access the feed from the iSmartGate Cam, Das Problem liegt höchstwahrscheinlich darin, dass sich die IP der Kamera geändert hat. Es gibt zwei Möglichkeiten, die IP Ihrer Kamera zu ermitteln:

  1. Greifen Sie auf die IP Ihrer Kamera über die iSmartGate cam App zu:
  1. Sie können eine Verbindung zur Kamera mit Ihrem Computer herstellen, indem Sie die Software Search Tools ausführen, die auf der mit der Kamera gelieferten CD enthalten ist, oder indem Sie die Anweisungen hier.

Once you have the IP of your camera, then you need to introduce it in the video configuration on your Gogogate2 App:

  1. Open your App and select EDIT on the bottom-right of the screen
  1. Select CONFIG DEVICE
  1. Login with your Gogogate2 Account
  1. Wählen Sie die Option Video
  1. Wählen Sie iSmartGate Cam im Dropdown-Menü für die Kameras
  1. Wählen Sie Ihr Modell, diese Option für die Innenkamera.
  1. Dieses Gehäuse für die Outdoor-Kamera.
  1. Geben Sie die IP-Adresse aus der obigen Anleitung sowie den Benutzernamen und das Kennwort ein, die zur Konfiguration des iSmartGate Cam

Dann sollte die Kamera funktionieren. Wenn Sie möchten, dass sich die IP nicht ändert und Sie dies nicht jedes Mal tun müssen, folgen Sie den nachstehenden Anweisungen:

  1. Verbinden Sie sich von Ihrem Computer aus mit der Konfigurationsseite der Kamera. Verwenden Sie die IP-Adresse und den Port, die Sie bereits kennen, und geben Sie sie in den Browser ein; dies ist das Ergebnis:
  1. Melden Sie sich auf der Browserseite mit dem in der Konfiguration der Kamera festgelegten Benutzer und Passwort an.
  1. Bitte wählen Sie die Option Netzwerk --> IP-Konfiguration:
  1. Dann deaktivieren Sie bitte das Kontrollkästchen: IP von DHCP beziehen:

Die dort angezeigte IP ist die IP der Kamera und wird sich nicht ändern.

jordi    


1 Leute fanden diese FAQ nützlich.

The iSmartGate Cam allows the access to multiple camera feeds at the same time, but only when accessed from the computer.

Please connect to the camera through your computer with one of the two options below (Please make sure that the Computer and phone are connected to the same Wi-Fi you want the camera to be connected to):

  1. Sie können eine Verbindung zur Kamera mit Ihrem Computer herstellen, indem Sie die Software Search Tools ausführen, die auf der mit der Kamera gelieferten CD enthalten ist, oder indem Sie die Anweisungen hier, and select your camera by double clicking in it's IP (identifier unique number for the camera). That will open a window on your browser.
  1. You can also access to the IP of the camera with your iSmartGate Cam App: Add a camera --> I don't have a QR code --> LAN --> There will be a list of the cameras connected, and its IP and port. This IP and port, just as it is shown there is what you have to introduce in your computer browser.

From the browser page please login with your user and password set in the configuration of the camera:

To connect different cameras to be able to see their feed at the same time please go to the Settings window and select Basic Settings --> Multi-Camera:

Select the camera you want to add to each position:

Please select the option Live Video at the top-left of the page, then select the first option to see only one camera feed:

Please select the option Live Video at the top-left of the page, then select the second option to see 4 camera feed:

Please select the option Live Video at the top-left of the page, then select the third option to see 9 camera feed:

jordi    


Sei die erste Person, der diese Frage gefällt.

Anmerkung: In order to set up your camera you must activate the video plugin previously. Instructions on how to activate a video plugin can be found hier.
Once you have installed your IP camera, please download the Amcrest IP Config Software program for MAC hier, for Windows hier.
Once successfully downloaded, please run the program. You will then get information about your Amcrest camera’s IP address.
Open the Gogogate2 APP and go to the EDIT -> CONFIG DEVICE -> VIDEO.
Select OTHER (step by step) in the IP-CAM drop down menu and choose as camera model: ALL.

Leave the Camera model Blank
Introduce the URL like this: http://192.168.xx.xxx:80/cgi-bin/snapshot.cgi?channel=0 (With the IP from the Amcrest IP Config software)
Introduce your camera’s User ID and Password (NB: these credentials are case sensitive and different from the admin credentials for Gogogate2)
Once you have filled all required information, press UPDATE to save new camera set up.

jordi    


Sei die erste Person, der diese Frage gefällt.

The indoor camera, the one that comes with the ultimate garage kit, is compatible with Dropbox.
When it senses a movement or sound, it takes pictures until the movement or sound has stoped. You will receive a notification (if activated on the iSmartGate cam App) that a suspicious movement has been made and the pictures will be automatically stored in a folder on Dropbox.
Please note that the latest firmware of the camera needs to be installed. The latest application firmware should be 2.82.2.31. In case you do not have this firmware installed please contact us at support@gogogate.com and we will provide the firmware and the instructions to upgrade it.

To be able to enable the storage in Dropbox please connect to the camera through your computer with one of the two options below (Please make sure that the Computer and phone are connected to the same Wi-Fi you want the camera to be connected to):

  1. Sie können eine Verbindung zur Kamera mit Ihrem Computer herstellen, indem Sie die Software Search Tools ausführen, die auf der mit der Kamera gelieferten CD enthalten ist, oder indem Sie die Anweisungen hier, and select your camera by double clicking in it's IP (identifier unique number for the camera). That will open a window on your browser
  1. You can also access to the IP of the camera with your iSmartGate Cam App: Add a camera --> I don't have a QR code --> LAN --> There will be a list of the cameras connected, and its IP and port. This IP and port, just as it is shown there is what you have to introduce in your computer browser

Once connected, login and in the option Network --> Cloud server --> Enable the Cloud server.

Click the Get Authorization Code button, then you will enter the dropbox website. After login with your dropbox’s account, you will get the authorization code, enter this code in the Authorization Code textbox.

Then click the Accept button. You will see the status at the Status Information textbox. When the Status Information shows “status:set config ok” click the Save button.

jordi    


Sei die erste Person, der diese Frage gefällt.

If you are trying to configure your camera for the first time and it does not complete the Wi-Fi configuration (for example, gets stuck at 30{cd672472845afe905bb464734124d6dfffa3b6d11ed3eefee87f2da295b6cc60}):
First, make sure that the camera is properly reset. If it is an Indoor camera press the Reset button at the back until the camera says: Ready for Wi-Fi configuration. In case it is an Outdoor camera press the Reset button on one of the wires connected for at least 20 seconds.

If reseting did not fix the issue the problem may be caused by a Firewall on the Wi-Fi network. Here are the instructions to workaround this problem:
Connect the Ethernet cable directly to the camera and to the router, or the extender power line adapter (Ethernet via power line). And then create a user and password for the camera to be able to access it from the computer.

Once connected to the network, please connect to the camera through your computer with one of the two options below (Please make sure that the Computer and phone are connected to the same Wi-Fi you want the camera to be connected to):

  1. Sie können eine Verbindung zur Kamera mit Ihrem Computer herstellen, indem Sie die Software Search Tools ausführen, die auf der mit der Kamera gelieferten CD enthalten ist, oder indem Sie die Anweisungen hier, and select your camera by double clicking in it's IP (identifier unique number for the camera). That will open a window on your browser
  1. You can also access to the IP of the camera with your iSmartGate Cam App: Add a camera --> I don't have a QR code --> LAN --> There will be a list of the cameras connected, and its IP and port. This IP and port, just as it is shown there is what you have to introduce in your computer browser

From the browser page please login with your user and password set in the configuration of the camera:

Select the option Network --> Wireless Settings and configure your Wi-Fi:

Please make sure it is a 2.4GHz network.

jordi    


Sei die erste Person, der diese Frage gefällt.

Please choose your video plugin:

Video Plugin
Free Trial Video Plugin
Plugin NOT Received

In order to activate a video plugin please follow this instructions:

  1. Open the Gogogate2 APP and access the Video settings menu (EDIT -> CONFIG DEVICE ->Video).
  1. Select the Show buy / activation options.
  1. Select the Activate plugin option.
  1. Type your activation code in the first text box.

Select your shop to buy a new Video plugin:

USA
Europa
Australien

jordi    


1 Leute fanden diese FAQ nützlich.

Hinweis: Um Ihre Kamera einrichten zu können, müssen Sie zuvor das Video-Plugin aktivieren. Anweisungen zur Aktivierung eines Video-Plugins finden Sie unter hier.
STEP 1: Set up your camera in “Public Mode”. See this Link.
STEP 2: Copy your DROPCAM / NESTCAM public URL here to convert it into a valid URL for the Gogogate2 system (the password protection is not allowed  during this process).

STEP 3: Copy the “converted” URL in your Gogogate2 system. For this, please open the Gogogate2 app. Go to EDIT -> CONFIG DEVICE -> VIDEO -> DROPCAM / NESTCAM und paste the URL in the corresponding field (see picture below).

Finally, press the UPDATE button to save the new set up.

jordi    


1 Leute fanden diese FAQ nützlich.

Hinweis: Um Ihre Kamera einrichten zu können, müssen Sie zuvor das Video-Plugin aktivieren. Anweisungen zur Aktivierung eines Video-Plugins finden Sie unter hier.
There are two ways to setup a camera that is not on the List of IP camera Brands:
A) OTHER (Step by Step):

  1. Open the Gogogate2 app. Go to EDIT -> CONFIG DEVICE -> VIDEO
  2. Select OTHER (Step by Step) in the IP-CAM drop down menu.
  1. STEP1: Look for your IP camera model using our searching tool (introduce at least 4 characters)
  2. STEP2: Select your IP camera and copy one of the suggested URL(s).
  3. STEP3: paste the URL and replace [IPADDRESS], [USERNAME] and [PASSWORD] fields with your camera IP address, user name and password.
  4. STEP4: Authenticate your camera, the user and password are from the CAMERA, not the Gogogate2.

Sobald Sie alle erforderlichen Informationen eingegeben haben, drücken Sie UPDATE um die neue Kameraeinstellung zu speichern.

B) OTHER (snapshot URL):

  1. Open the Gogogate2 app. Go to EDIT -> CONFIG DEVICE -> VIDEO
  2. Select OTHER (snapshot URL) in the IP-CAM drop down menu.
  1. STEP1: Paste the URL from your camera into the SNAPSHOT URL section.

Sobald Sie alle erforderlichen Informationen eingegeben haben, drücken Sie UPDATE um die neue Kameraeinstellung zu speichern.

jordi    


Sei die erste Person, der diese Frage gefällt.

Hinweis: Um Ihre Kamera einrichten zu können, müssen Sie zuvor das Video-Plugin aktivieren. Anweisungen zur Aktivierung eines Video-Plugins finden Sie unter hier.

Once you have installed your IP camera, please download the D-LINK WIZARD SOFTWARE program hier.

Once successfully downloaded, please run the program. You will then get information about your D-LINK camera’s IP address.
Open the Gogogate2 APP and go to the EDIT -> CONFIG DEVICE -> VIDEO.
Select D-LINK in the IP-CAM drop down menu and choose your camera model

Introduce the IP address of your D-LINK camera (obtained through D-LINK WIZARD)
Introduce your camera’s User ID and Password (NB: these credentials are case sensitive and different from the admin credentials for Gogogate2)
Once you have filled all required information, press UPDATE to save new camera set up.

jordi    


Sei die erste Person, der diese Frage gefällt.

Anmerkung: In order to set up your camera you must activate the video plugin previously. Instructions on how to activate a video plugin can be found hier.
Once you have installed your IP camera, please download the IP CAMERA TOOL software program hier.

  1. Once successfully downloaded, please run the program. You will then get information about your camera’s IP address und port.
  1. Open the Gogogate2 APP and go to EDIT -> CONFIG DEVICE -> VIDEO.
  2. Select FOSCAM in the IP-CAM drop down menu and choose any model that starts with “FI98”:
  1. Introduce the IP address and Port obtained through the IP CAMERA TOOL software program.
  2. Introduce your camera’s User ID and Password (NB: these credentials are different from the admin credent